From: Joe Buabeng, Founder & CEO
Dear Prospective Team Member,
Thanks for taking the time to visit this site! You should have arrived here because you saw our job posting and decided to take action! It's our hope that you are exactly the person we are looking for so we can take this page down immediately and offer you the fun and rewarding position we have available.
So, let me tell you about me, my company, and the job itself.
My name is Joe Buabeng and I run three fitness facilities located in the DMV area.
Our business is dedicated to helping men and women achieve their health, fitness, and performance goals through customized fitness and nutrition programs.
We're looking for an enthusiastic, motivated, hard working, and energetic person to help handle our office work operations.
We have a locations in Laurel at 14300 CherryLane Court, one in Hanover at 1321 Mercedes Drive, with one other location in Largo at 9475 Lottsford Road and growing fast.
We currently offer semi-private, small group, and large group fitness and nutrition programs which motivate, educate, and support men, women, and teens to improve their health, fitness, and performance.
If you are accepted for this position, you will be working M-F (some Saturdays) during our business hours at a rate of $11.00 per hour for the first 90 days. Continued employment and compensation will be based on performance and job scope. Hours TBD.
Making Great First Impressions: In many cases, you will be the first person a customer, potential customer, or visitor interacts with. Whether you are answering the door, replying to emails or answering and returning phone calls, you’ll be responsible for making sure everyone gets the information they need and feel taken care of from the moment they first interact with you.
Answering and returning phone calls from customers and prospects: You will be the first point of contact for all prospective clients and customers. Also, when you're not here to answer the phone, many of the calls will go to voicemail. You'll be responsible for returning those calls the next day.
Responding to customer service phone calls and emails: We get quite a few phone calls and email every day. I am very big on customer service. You will need to respond to each of these within 24 hours or next business day with basic information that we'll provide to you. So you must be comfortable with the phone, using email, and be a good typist.
Filing: Basic stuff to keep up with the paper flow.
Client and Trainer Scheduling: You will be in charge of updating any changes on a client's and trainer's schedule on a daily basis into our company software.
These are the skills you must already have in order to qualify for this position:
A "Stewardship Mentality": You will be taking care of our customers and prospective customers. They are all VERY important, so you must be comfortable conversing on the phone, in person, and through email. You must be relentless in finding solutions for them. We'll teach you the basics of what to say and do, but we can't teach you how to have a great attitude and a strong desire to help people.
Microsoft Word: You must be very comfortable using Word.
Microsoft Excel: You must have basic Excel skills - you won't have to do anything advance with this software, just some simple spreadsheets, but you must be comfortable doing what we need you to do.
Good Phone Personality/Etiquette: You will be talking with our clients and customers, who are VERY important to us, and prospective customers, who are also important! You must be comfortable conversing on the phone, in person, and through email. You must know how to conduct yourself professionally, take clear messages, and deliver clear instructions to the prospect or client. We'll teach you everything you need to say and do, but we can't teach you manners and professionalism.
Customer Service and People Skills: You must have a natural ability or "servant hood" mentality, positive attitude, and have impeccable people skills.
Email: A great deal of your work will be via email. We use a web-based program that's easy to learn (you'll understand it within 30 minutes). You must be very comfortable and proficient with email.
Thoughtfulness and Organization: We need you to be able to think for yourself and be organized.I am very serious about this one! I do not want a robot, I want someone who learns and grows with our company.
Attention to Detail: This is a must! You will need to catch the little things from scheduling, to wording, numbers, cleaning, etc.
Flexibility: We are a small business and as such things change very fast. So we need someone that can adapt to change on the fly.
If you have these additional skills, your resume will go right to the top of the stack (but if you don't have these skills, you should still apply because these are not mandatory).
Adobe Creative Suite/Graphic Design: We publish a monthly newsletter and special announcement flyers in publisher, and you'll need to be able to go in and make edits/changes to the file when necessary and get it ready to print.
Editing and Cropping Pictures: We take before and after photos to be used as social proof and testimonials for our company.
We're looking to hire the right person as soon as possible for all 3 locations and mainly (Hours TBD) with some weekends. So if this job sounds good to you, follow these instructions now.
Here's what I want from you. NOTE: Failure to follow these instructions will result in your resume going in the circular file. This is your first test, okay?
*Write a resume that includes your education, ALL prior work experience (yes, we even want to know if you mowed lawns when you were 14), and any skills you have. It should be 1 or 2 pages in length, but no longer.
*Write me a 100-250 word (we will count) cover letter explaining why you are the perfect person to fill this position. Include full contact information (name, address, phone, email) on this cover letter. Also include our core value of Delivering Openness in the first paragraph of this letter (explain how you have delivered fun and openness in past positions or how you will with our organization).
*On a separate sheet of paper list at least three references with phone numbers and what your relationship is with the references (i.e. - previous employer, college professor, etc). You must provide it in a PDF document with the subject line for the email being "I want to Bring It!"
*Email to: firstname.lastname@example.org
*Do not call and do not drop off your resume!
I will review your resume. If we feel you're a good prospect, we'll call or email you to set up a personal interview.
The sooner we get your resume, the better. This will not be a long, drawn out process. I believe in taking action quickly. So get your resume over to me pronto! I look forward to reviewing it and hopefully meeting you personally.
Again, thanks very much for your interest.
Committed to your success,
P.S. - This in not a corporate type of structure job. I am an entrepreneurial small business owner. I move quickly to capitalize on opportunities. This is not the type of job where just showing up is enough. Fitness Optimist is everything to me. I want nothing more than to find a person who takes real interest in doing good work and contributing to the growth of the business.
With all that said, as I mentioned in the headline on this page, enthusiasm and a positive attitude go long way in my book. I'm a very positive, upbeat person and appreciate those qualities in others. As long as you have the basic skills I mentioned, and a great attitude, you're definitely a candidate! So send us your resume today!
Empowering healthier bodies, minds, and mentorship through incorporating fitness and nutrition into our everyday lives and the lives of our members.
OUR MISSION IS TO EMPOWER
At Fitness Optimist Transformation Center, we are a TEAM of committed health & fitness team members, who are striving to propel individuals toward a healthier lifestyle. We will work within our Code Of Values to ensure that everyone will move closer to becoming the person they want to become and achieving the goals they want to achieve.
We are a TEAM of body transformation experts, specializing in lifestyle, fitness, and nutrition programs while creating life-changing awareness. We strive to exemplify health & fitness as we give people the freedom to choose a healthier life - one full of energy and joy. The transformational training and coaching we provide will be done one step at a time, giving our members a chance to adjust to the all-encompassing changes they experience, both emotionally and physically.
Our members will be motivated and ready to make a change in their lives towards better health, whatever that uniquely means for them. They will be positive, open-minded people who want to make a difference in this world by first growing as individuals, thus touching their friends and family, then inspiring their communities as well.
We will be invested in our members and strive to exceed their expectations of what they want and need. We will care about them as individuals, and constantly show them just how thrilled we are to see the transformation of their bodies, belief systems, and - ultimately - their lives.
Accountability → for all sessions, duties, and demands
We're all in this together! We're independent, capable team members in a thriving workplace dependent upon mutual answerability. We all pitch in for any duty; we complete all administrative assignments; and we always meet one another's expectations!
Active engagement → passionate, devoted engagement with all members, sessions, & issues
Attitude → positive, willing, optimistic at all times—for any task!
Diverse Role-Playing → You are more than solely a employee; you must remain committed in our collaborative atmosphere to playing myriad roles with equal energy and enthusiasm
Encouraging approach → one that garners trust from members and assures them of their potential
Openness → to ideas, suggestions, improvement, and retrospection.
A self-reflective team member is an effective member; we are in the business of providing the best transformational experience possible for all of our members - whatever that takes! We communicate candidly about opinions and training strategies. We are willing to do what it takes to ensure a smooth workday and ideal experience for all. This involves everything from menial tasks to effective training!
Patience → with every member and any pace of learning; this is of the utmost importance: Do not EVER lose patience in even the most dire circumstances